How to claim Refundable Booking

When you upgrade your registration to a Refundable Booking you can receive a 100% refund if you cannot attend the event and can evidence one of the many reasons in the wording of the cover, which you accept when adding a Refundable Booking add-on to your order.

To apply for a refund, please visit

Make sure that you have your order number handy. You can find it in your order confirmation email. Runners who placed the order can also find this number in their receipt and within orders in the user's account.

Some scenarios which are covered but not limited to: 

  • Illness / Injury (including Covid-19)
  • Pre-existing Medical Condition
  • Adverse Weather
  • Scheduled Airline Failure
  • Private Vehicle Failure
  • Pregnancy Related Conditions
  • Armed Forces & emergency Recall
  • Jury Services
  • And many more. 

Your Refundable Booking cover can not exceed 18 months from the date originally booked to the conclusion of the transacted event. It is important to remember this in case you decide to defer or if your registration is deferred automatically by the organiser.

In case you placed your order within the last 24 hours, you may be eligible for an automatic refund. To find out more, please check this information.

In case you did not purchase the Refundable Booking add-on, please check our Refund Policy.

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