Terms of Service
Last update 02.06.2023.
We did our best to write our Terms of Service in an easy-to-understand language. We also prepared a summary of the most important information:
- The Websites are outlets where event organisers and tour operators sell tickets. We (the Company) do not organise events.
- When you sign up for an event through one of our Websites (worldsmarathons.com or ahotu.com), we guarantee the same participation conditions as those offered by the organiser of the event.
- Your registration is 100% official the moment you finalise the payment.
- You have to obey the rules of the event for which you registered.
- Cancellations, refunds or deferrals are only possible if they are offered by the organiser of the event. Find out more in the Refund Policy.
- You do not have to create an account on our website to register for an event.
- We are committed to data protection and your privacy. Scroll to point 10 to learn how we process your data and to access our privacy policies.
- We may change those Terms of Service from time to time.
Now that you know the important bits, you are ready to dive into the details.
1. The Company
The World's Sports Group AB 559044-2454 (the “Company”) is registered in Sweden, with its postal address at c/o Melchert, Hagagatan 24, 113 47, Stockholm, Sweden.
The Company operates websites (called “Websites”) that help to promote and sell tickets and packages to sport events (each called an “Event”), such services are below referred to as the “Services”.
2. The Websites
The Company operates through multiple Websites, including but not limited to ahotu.com and worldsmarathons.com and any sub-sites thereof, which are published and maintained by the Company as a service to its visitors.
You may establish a membership account at the Website by signing up with your email or using an external social media profile, e.g. Facebook.
When creating a membership account, you are given the option to agree to receive emails that may contain marketing material. As a subscriber, you are able to unsubscribe anytime via the unsubscribe link placed in every newsletter. Furthermore, as a member, you are able to cancel email marketing from the Company at any time by changing the profile settings or contacting our customer support at email@example.com or firstname.lastname@example.org.
4. SLS/TLS - security and credit card details
We do not store your credit card information.
All credit card information is handled securely on an HTTPS (Hypertext Transfer Protocol Secure) page and transferred via TLS (Transport Layer Security) cryptographic protocols that provide communications security over a computer network.
5. Web browser cookies
6. Our offer
The Company is only responsible for sales of Event tickets and add-on products and Services. The organisers of an Event are responsible for the delivery of the Event and any add-on products or Services connected with the Event, such as bus transfer, pasta party, etc.
The Company may redirect you to an external website, where it will be possible for you to register for an Event. An information page will be shown, informing about the redirection.
Registrations made outside of our Websites are subject to the terms & conditions of the website where you make the registration.
Provided that you complete the ordering process as requested; provide correct contact information, finalise the payment etc., you will receive notice of confirmation of your Event ticket straight away. The confirmation notice will give you the right to participate in the Event, given that you follow the rules set by the Organiser.
8. Event rules
You must follow the specific terms and conditions set out by the Organiser; e.g. regarding age limit, time limit of the race, second-hand sales of tickets and refund policies.
It is your sole responsibility to be in good health and physically prepared to complete the Event. The Company assumes no liability whatsoever for members’ and participators’ accidents or physical injury or death. In regard to the liability of the Organiser please check their respective website.
You must be prepared to show a valid Identification Document (ID) to receive your race number and timing chip.
9. Cancellations and refunds
9.1. Refund Policy that applies to bookings
Except for the 24h Cancellation Policy offered by the Company on some Websites, it is the Terms & Conditions and the Refund Policy of the Event that applies to all tickets sold on the Websites.
If the Organiser offers refunds or deferrals, this applies to the tickets sold on the Websites.
The Organiser is fully in charge of the Event and all possible cancellations or changes in the program.
The Organiser may need to reschedule or cancel the Event if they consider this necessary.
For more information, please refer to our Refund Policy.
If the Event is delayed or cancelled or if you withdraw for any reason, the Company will not refund your entry fee.
Your fee can be refunded by the Organiser either through our Website or via other forms of payments.
The Company assumes no liability for any costs, expenses or losses of any kind incurred by you in connection with the Event including, without limitation, your accommodation and travel to the Event.
9.3. Refundable add-on
The Refundable Booking add-on service fee is non-refundable in case of cancellation of the order or when you change your ticket to a more expensive one. The exception is when you request a refund within 24 hours after placing your order. In that case, we refund 100% of your money.
When you change your ticket to a more expensive one, you will have to pay the difference in the price of the Refundable Booking add-on in order to extend the cover to your new ticket.
The service is offered by the Protect Group.
9.4. The 24h cancellation
On some Websites, the company offers a refund if the order is revoked within 24 hours from your receipt of the confirmation notice, given that the Event will not take place within the next 7 days.
Cancellations can be made in the user's account. If the user who wishes to cancel the order has no account, they will have to create one using the same email address that has been used for placing the order.
24 hours after you have received the confirmation notice, no cancellations or refunds are allowed through the Website.
9.5. Processing of refunds
The Company will normally refund any money received from you using the same method originally used by you to pay for your purchase, e.g. VISA card payment. Depending on your bank, the refund typically takes 5-10 business days.
Refund requests for customers who purchased the Refundable Booking add-on are processed by the provider of the service - the Protect Group. Refunds claimed via this service are issued in a form of an international bank transfer.
10. Processing of Personal Data
We are committed to data protection and your privacy.
The Company is the data controller of the personal data you provide when you visit the Websites and when you create a membership account at the Websites and for the payment data you provide when you order products and Services through the Websites. The Organiser is the data controller of the personal data you provide when you register for an Event and the Company only processes such data on behalf of the Organiser, i.e. the Company is the data processor. For further information on how the Company processes personal data, see our privacy policies:
11. Price and currency
The prices and the referrals of local currency, equivalent credit, will be calculated using a system-wide rate, known as the base exchange rate, using data from one or more third parties. The Company regularly updates the base exchange rate, but it may not be identical to the real-time market rate.
Depending on your location and your chosen form of payment, you may be charged in your local currency. The final amount will be a result of a conversion made by the provider of the payment service.
12. Company affiliate program
The Affiliate Program allows registered members, i.e. those with a membership account, to earn credits which can be redeemed and used as a payment method when purchasing future Event tickets. You are enabled to earn credits by referring others to use the Company's services and later use these credits for a partial or full payment for a race ticket or other products sold via the Websites.
12.1 How to earn credits
Users, registered at Websites, can earn credits and use these credits as a payment method for future purchases. There are multiple ways to earn credits:
These are common use cases; but the list is not exhaustive: (1) a referred friend clicks on a referral link to create a valid user ID, agrees to our Terms of Service and then purchases a race ticket. (2) you promote a specific Event on your personal site or social media using a referral link (3) you conduct a specified action on the Websites, e.g. write a review.
You will be credited the amount specified on the Websites or in related material. You will only be credited if the full payment goes through and if there are no post-purchase cancellations or changes to the booking.
Referred friends that have used a valid referral link may also receive a Credit if indicated in the referral material.
12.2. Redeeming credits
Credits can only be redeemed via the Websites. You will be able to see your credits in your membership account and on the checkout page when you do a purchase on the Websites.
Credits must be used within two years from the date they are issued. After two years, the Credits will expire. Credits have no cash value and may not be transferred or exchanged for cash. Credits accumulated in separate user accounts may not be merged into one account.
12.3 Termination and changes
The Company may suspend or terminate the ability to collect credits or a user’s ability to participate in the Referral Program at any time for any reason.
The Company reserves the right to suspend accounts or remove Credits upon notice of any activity that the Company suspects is abusive, fraudulent, or in violation of the Company’s Terms of Service. The Company reserves the right to review and investigate all referral activities and to suspend accounts or modify referrals in the Company's sole discretion as deemed fair and appropriate. The Company reserves the right to discontinue the referral program at any time for no given reason. The credits will then no longer hold any value.
All decisions regarding the user balance will be final and at the Company’s sole discretion.
Unused Credits expire after 24 months at the end of the calendar month in which the Credits were earned.
13. Limitation of liability
The Company limits its liability to direct damage only (excluding any indirect and consequential damage) and at all times to the maximum extent permitted by applicable laws.
14. Applicable law and dispute resolution
Swedish substantive law shall apply to these Terms of Service without reference to its conflict of laws principles.
In case of a dispute, the parties shall use their best endeavours to find an amicable solution. All disputes arising in connection with the parties’ relation and this agreement shall be finally settled under the expedient arbitration rules (Sw. förenklat skiljeförfarande) of the Stockholm Chamber of Commerce. The place of arbitration shall be Stockholm, Sweden.
The Company may change its Terms of Service from time to time in the Company’s sole discretion. Any such changes will be posted on the Websites. The Company encourages visitors of the Websites to frequently check the Terms of Service. By accessing the Websites or using the Services after we make any changes to the Terms of Service, you accept those changes.
16. Travel packages
The General Terms and Conditions for Travel Packages applies to travel packages purchased on Websites.